We send your orders with SüratKargo to give you the best and fastest service. Orders created with the standard delivery option will be shipped within an average of 1-7 business days.

Can I change the address in my order?

Address changes cannot be made.

When will my order be shipped?

Our customer representatives will prepare and ship your products to deliver your order to you as soon as possible.  Your order created with standard delivery will be shipped within an average of 1-5 business days after we receive it.

My order has been shipped.  How can I check its status?

You can track your order on our site by listing your orders on your account page after logging in.  You can follow the status of your order in the cargo by clicking the cargo link next to your order.  You can also access your tracking number from the "Your order has been shipped" information e-mail sent to you.

What is the shipping fee?

shipping options for purchases made with the velocity you make via our website Tiles shipping fee is fixed for all cities within Turkey 12.50 TL.  Shipping is free for orders over 200 TL.